About Your Enquiry
University of Dundee Email Address * Please insert your full email address including all dots. Do not use a generic mailbox address.
Alternative Email Address
Alternative Email Address *
This alternative email will only be used if there is an issue with your University email.
Enquiry Type * Please select...
Report a fault or problem
Request a service
Make a complaint
General enquiry/feedback/suggestion
LANDesk Feedback
PECOS
Data Warehouse
Enquiry Type * Please select...
Report a fault or problem
Request a service
Make a complaint
General enquiry/feedback/suggestion
Enquiry Type * Please select...
Report a fault or problem
Make a complaint
General enquiry/feedback/suggestion
Which Service * Please select...
Telephony: Change a call forward number
Telephony: Change of name
Email: New Shared Mailbox
Email: Change owner of a Shared Mailbox
Email: New Distribution List
Email: New Room Mailbox
Email: New Equipment Mailbox
Email: Delete a Shared Mailbox
Email: Add new external user in Global Address Book
Email: Send a Mass Mailing
Login: Sky User ID
Login: MySQL User ID
Login: Request a Visitor Account
Login: IT account transfer
Login: Reset Password
Login: Access to CMS
Other
Which Service * Please select...
Email: Request a Shared Mailbox
Email: Change Shared Mailbox owner
Email: Request Full Access and Send As permission for a Shared Mailbox
Email: Deletion of a Shared Mailbox (Security Group)
Login: Sky User ID
Login: MySQL User ID
Login: Reset Password
Login: IT account transfer
Other
Which Service * Please select...
Login: Reset Password
Summary (Maximum of 50 characters') * Please give a brief summary or title.
If your enquiry relates to:
Summary (Maximum of 50 characters') * Please give a brief summary or title.
Summary (Maximum of 50 characters') * Please use 'Report a fault or problem' for any service disruptions.
Summary (Maximum of 50 characters') * Please use 'Report a fault or problem' for any service disruptions.
Summary (Maximum of 50 characters') * Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Summary (Maximum of 50 characters') * Summary examples: 'Wireless network enquiry' or 'ICS website feedback'.
Summary (Maximum of 50 characters') * Please give a brief summary or title.
A shared mailbox is a mailbox that multiple users can open to read and send e-mail messages. Shared mailboxes allow a group of users to view and send e-mail from a common mailbox. They also allow users to share a common calendar, so they can schedule and view vacation time or work shifts. Why set up a shared mailbox?
It can provide a generic e-mail address
It allows staff in departments that provide centralised services e.g. HR or printing services
It allows multiple users to monitor and reply to e-mail sent to an e-mail address e.g. help desk
In provides students with a single contact to different school departments, such as academic departments, library services, or financial aid.
If you are a student you must have authorisation from a senior member of staff within the Dept.
A distribution list of colleagues or peers allows you to contact groups of users easily.
You can create many Distribution Lists yourself, click here for more info.
You can reset your password using our password management portal. Need more info?
Staff must be granted access rights to a shared mailbox in order to view and send mail.
Room Mailboxes are special resource mailboxes that are used to reserve physical locations, such as conference rooms, auditoriums, and training labs. After an administrator creates room mailboxes, users can easily reserve rooms by including room mailboxes in meeting requests.
Equipment mailboxes are assigned to resources that don't have a specific location, such as portable computers, audio-visual equipment, or vehicles.
Name and email address of user to be added *
A mail alias will be added to the Dundee mail gateways to allow external email to be delivered to the list.
Name of Shared mailbox *
Intended Recipients (eg staff, undergraduates) *
Email address the message is to be sent from *
Message subject *
Message content *
Date message is to be sent *
Business reason for this message *
Complete this form to send arrange for an email message to be sent to:
all staff
all students
a group defined by College, School, Support Service, year group or student type
Email address of new owner *
Email address of list owner *
Name of distribution list *
Building *
Name and number of room *
Do you wish the booking of this room to be restricted to a defined set of users? * Yes No
Please provide the email addresses of individuals or the name of a Public group to whom access should be restricted. e.g. CLS-Staff
Email address of users requiring full access rights (first) *
Email address of users requiring full access rights (second)
Email address of users requiring full access rights (third)
Name of mailbox *
Email address of person who needs access *
Please provide brief details of why you need a login on sky:
Username of first account If you have more than one standard University account and the one you prefer to retain as your main account is due to expire you can request a transfer of accounts.
Username of second account
Number of Visitor Accounts * One account per visitor.
Expiry Dates * Maximum period of one month.
Date of birth * This will help us confirm your identity.
Matric Number
Staff ID *
Your Sky Userid:
The URL of the web site with which you will be using MySQL:
The name of the web site with which you will be using MySQL:
Please provide brief details of why you need a MySQL login:
Number to be forwarded to:
Next number to be forwarded to or voicemail:
Name to be shown to callers:
Name to be displayed on your phone:
Extension Number
Name of Shared Mailbox: *
Email address of Shared Mailbox Owner: *
Name of distribution list to be created:
Would you like this list to remain private? Yes No
If you have a file or screenshot that will help with your query, upload it below Use the Print Screen key (right of F12) to capture a screenshot > paste into a blank document > save to your computer > use the Browse button to navigate to the document
Additional File Upload
Additional File Upload
Details of Issue * On Campus - include details /location
In person 
Online 
By phone 
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